FAQ

Changes to Design byME


Q1: When is last order date?

A1: We will take the last orders on January 16, 2012. We will keep our support until the last order is delivered and you will receive the order within a maximum of 24 days from the order date.

Q2: When is the last day I can order to get it in time for X-mas?

A2: You will have to make the order by November 24th

Q3: What if there is an error in my last order?

A3: You will still be able to contact us via email and phone and we will do anything we can to support you for as long as it takes.

Q4: What other customization offers does LEGO provide?

A4: LEGO will have three customized experiences that we will continue to offer:

- Hero Recon Team: You can customization your own HERO of HERO Factory bricks and get it sent to you together with a customized building instruction
-
Pick a Brick: You can hand pick the LEGO bricks one-by-one and get them sent to your home in a bag.
-
LDD: You can design and build your own LEGO models and display them in a public gallery

Q5: What will happen to the models I’ve already uploaded to the gallery?

A5: No models will be deleted from the gallery – but the gallery itself will move from the Design byME website to the LEGO Digital Designer website.